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Your position: Home / Shipping & Delivery

Shipping & Delivery

· Shipping Costs

Free shipping on orders $500+.

On orders under $500 need $30 shipping fee

Bathtubs need $100 additional fee

Shower faucets need $50 additional fee

· Delivery Time

1. In general, items sold at Factory-Union can be delivered in 7-15 business days.

2. For presale products, please expect longer delivery period.

· What shipping carrier do you use?

We partner with major shipping companies like UPS, FedEx, USPS and Freight shipping companies to offer the fastest, safest, and most reliable delivery service possible.

· How to Estimate the Delivery Date?

Pre-Order: You can find the Estimated Delivery Date instructions on each product page.

Post-Order: Visit Account - My Orders for the up-to-date order status. We will send you a shipment notification email with tracking information once we have shipped your order.

Please note: Deliveries are not typically made at weekends or on holidays.

· Check the item(s) before signing

For items delivered by truck, please open the box and inspect the items first. If there is serious damage, please refuse to accept it, mark it "damaged", and contact customer service;
If the items delivered by express delivery are damaged, please contact customer service after signing.

When you sign for the goods, check whether the goods are damaged at the first time. If there is any damage, please contact customer service immediately. Validity period for logistics claims: 72 hours for truck delivery and 48 hours for express delivery.

· Note for taxes

For most of the countries,our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).

· COVID-19 Update

Please note that due to COVID-19, the delivery time may be longer than expected.

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